The Fundraising Standards Board (FRSB) runs the only self-regulating scheme for fundraising bodies in the UK. They are supported by the Office of the Third Sector, the Scottish Government and the Welsh Assembly Government.

Being a member of the FRSB means that CHICKS commits to the Fundraising Promise as set out by the FRSB. It also means that we have in place a complaints procedure.

We also commit to the Fundraising Institute’s Codes of Fundraising Practice and Code of Conduct.

For more information please visit http://www.givewithconfidence.org.uk/

Complaints Procedure
In the event of a complaint please call us on 01822 811020, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at CHICKS Moorland Retreat, Bonnaford, Brentor, Tavistock, Devon PL19 0LX.

We will do our utmost to resolve any complaint through our internal complaints procedure. If you are not satisfied with the outcome of this process and if we are unable to reach a resolution then your complaint can be referred to the Fundraising Standards Board who will investigate the complaint impartially.

More information can be found in our complaints procedure.

Fundraising Promise
Being a member of FRSB means that we commit to the Fundraising Promise. It is based on six key pledges that centre on honesty, accountability and transparency.

Our Fundraising Promise represents a commitment to the highest standards of good practice and ensures that all fundraising activities are open, legal and fair.